policy

ONLINE ORDER

For all online orders made by 5PM EST, your order will be available for pick up starting on the next business day between "Noon to 7PM EST". Please leave your desire pick up date & time during checkout.  For all cake products (except Japong Cheesecakes), Japong requires 48 hours order in advance, please leave your desire pick up date and time 48 hours after your order is placed. You will also receive an email confirmation when your order is confirmed ready for pick up. Please keep and use this email for pick up verification.

Japong reserves the right to replace the products with same value if deem necessary due to unforeseen inventory challenges.

All orders for store pick up only and must be paid online in advance.

All sales are final and we do not accept return or exchange.

Orders not pick up within 24 hours of confirmed pick up date will be discarded without refund.

WHOLESALE INQUIRIES

For any wholesale inquiries, please call or email us for more details.

PRIVACY

Japong Bakery agrees to maintain high standards in respecting the privacy rights of our customers and to those visiting our website. To ensure your privacy rights are not violated, Japong Bakery has established policies and procedures as outlined below.

By entering and using this website, you recognize and agree that the following privacy policy is part of the terms of service and that you agree to Japong Bakery's privacy policy and to be bound by it. Japong Bakery reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. Any changes to our privacy policy will be posted on this page so that you are aware of what information we collect, how we use it, and under what circumstances we release it.

The term "Japong Bakery" or "we" or "us" or "our" refers to Japong Bakery whose registered business is 785 Rockville Pike, Rockville, MD 20852. The term "you" refers to the user of our website.

When you send an email to us or view the website, you agree to receive email communications from us in response. Japong Bakery may communicate with you by email, or by posting notices on our website. You also agree that all agreements, notices, and all other communications provided to you by us satisfy any legal requirement that the communication be in writing. In addition, all communications with us become the property of Japong Bakery.

We collect your personal information when you sign up for our newsletter, mailing list or choose to be notified of any special offers or contests that we may be running. We do this with intent to provide better services to you. We may gather information to determine the areas of our website that you view as well as the IP address you use to connect to our website. We may use this information to enhance your experience on japongbakery.com, to market our baked goods. We may share your information without personal details to companies assisting us in serving you better. These companies must agree to protect your private information in a manner similar to our privacy policy.

We do use your information to better understand how you navigated through our website and how to improve it. We will use your personal information to process orders and to comply with any legal requirements.

We may also use your purchase information to determine which baked goods you purchased and to offer you other baked goods that we think may interest you.

Your email address is used to match with you about any orders, offers, contests, etc.

Japong Bakery may use third party advertisers to display ads on our website as well as companies to provide tracking and analysis of information and data collected from visitors to our website. They may use cookies or other tools to measure how you respond to their advertisements but any personal information that we collect will remain private. You may also choose to browse our website without cookies. Please check your browser to learn how to disable cookies while using our website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, entirety or suitability of the information and materials found or offered on our website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Any information or materials on this website are to be used entirely at your own risk, for which we shall not be liable. This website contains material which is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance and graphics. You are not allowed to reproduce any of this material except as permitted by law, which is incorporated herein.

All trademarks reproduced in this website, which are not the property of, or licensed to us are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

You may not create a link to this website from another website or document without Japong Bakery’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of Maryland.

If you have any comments or questions about Japong Bakery's privacy policy, please email us at Japongllcinfo@gmail.com.