Online Order Policy
For all online orders made by 5PM EST, your order will be available for pick up starting on the next business day between "Noon to 7PM EST". Please leave your desire pick up date & time during checkout. For all cake products (except Japong Cheesecakes), Japong requires 48 hours order in advance, please leave pick up date two days after your order. You will also receive an email confirmation when your order is confirmed ready for pick up. Please keep and use this email for pick up verification.
Japong reserves the right to replace the products with same value if deem necessary due to unforeseen inventory challenges.
All orders for store pick up only.
All sales are final and we do not accept return or exchange.
Orders not pick up within 24 hours of confirmed pick up date will be discarded without refund.